The Unofficial Hogwarts Handbook

DA7703

Collection (in York)

If you would like to collect your order from our shop in York, select the 'Click & Collect' delivery option at checkout. Once your order has been picked we will contact you to let you know it is ready for you to pick up.

UK Delivery

Standard Delivery on orders under £50 costs £1.99* for Cards and £4.99* for Small-Medium Parcels. Orders are usually processed within 1-2 days and delivery usually takes 3-5 working days.

Standard Delivery on orders over £50 is free* and takes around 3-5 working days.

Next Day Delivery (UK Mainland ONLY) costs £6.99 for Cards and £9.99 for Small-Medium Parcels*. Orders must be placed before 12pm, Monday to Friday only, excluding Bank Holidays. Next Day Delivery cannot be guaranteed on Saturdays. All Next Day orders placed on weekends will be delivered on Tuesday.

Once dispatched orders may be subject to courier delays which are out of our control, but we will do our best to make sure you get your order as soon as possible. If you do not receive the order or see any tracking updates within 7 days of the expected delivery date, please let us know.

*Some of the items we offer for sale are excluded from our standard delivery charges. If applicable, this is mentioned in the item description. You will be made aware of this during the checkout process. Sometimes the standard delivery charges set out above will prove insufficient for especially bulky/heavy parcels. In this case we will contact you and offer you a postage surcharge to meet the cost of shipping your order. Should you not wish to pay this surcharge we will refund your payment in full and cancel your order. Similarly, some of the smaller and lighter items we sell may cost less to post in which case we will issue a partial postage refund once your order is on its way.

International Delivery

Delivery to Europe costs from £14.99**.

Delivery to the Rest of the World costs from £24.99**.

All international deliveries come with tracking and require a signature upon receipt.

**Some of the items we offer for sale are excluded from standard delivery charges. If applicable, this is mentioned in the item description. You will be made aware of this during the checkout process. Sometimes the standard delivery charges set out above will prove insufficient for especially bulky/heavy parcels. In this case we will contact you and offer you a postage surcharge to meet the cost of shipping your order. Should you not wish to pay this surcharge we will refund your payment in full and cancel your order. Similarly, some of the smaller and lighter items we sell may cost less to post in which case we will issue a partial postage refund once your order is on its way.

International customers may have to pay additional customs and VAT charges which are not included in the total price displayed at checkout. From January 1st 2021 this includes customers in Europe. The amount of customs duty and VAT to be paid will be assessed at the point of entry of the destination country. We are not responsible for any duty/import/taxes/customs/etc charges you may incur.

Potential additional charges by country:
Europe: Goods of €22 to €150 may be subject to a local VAT charge. Goods over €150 are charged VAT and may also face customs duties.
USA: Goods over $800 may face customs duties.
Canada: Goods may be subject to a local GST charge. Goods over $20 may also face customs duties.
Australia: Goods over $1000 may face customs duties.

Gift Vouchers

You can purchase gift vouchers for The Shop That Must Not Be Named which can be spent both in store and on our website. Standard delivery for vouchers is free, unless you choose to upgrade your postage (for example, to Next Day Delivery) or if you purchase them with other items subject to a delivery charge.

Find your closest store that has this product available for collection.

• No refunds/exchanges after 14 days of delivery.
• Damaged Items: When goods are received in a faulty condition, the customer is entitled to a replacement product, or a full money refund, including postage and return postage.
• Buyer Remorse: If you have changed your mind about an item you bought, you are entitled to an exchange, or a full money refund, excluding postage and return postage.
• What to do: To initiate a refund or exchange, please email us on
  owls@theshopthatmustnotbenamed.co.uk It will help us process your return faster if you include your receipt number (you can find this on the paperwork attached to the front of your parcel, or in your order confirmation email) and a photograph of the item if it is faulty.
• Posting goods back to us: We will ask you to return the goods in their original condition with their original packaging and tags. We always recommend keeping proof of postage, as we cannot be held responsible if return items are lost in transit. For returning items under £40 in value, 2nd class post with a proof of postage will be fine. For items over £40, we recommend using a 2nd class Signed For service.
• We regret that due to hygiene regulations, unwanted earrings, drinks and confectionery cannot be returned.
• Please allow 14 days for returns to be processed.