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Due to the Coronavirus situation our retail shop is temporarily closed. You can still order from our website, however it is possible that there may be courier delays and we encourage customers who have placed orders with us to check for updates with our third-party carriers, Royal Mail and Hermes, for up-to-date changes to their delivery services. Lastly, as an independent business we'd like to thank you for your support. If you have any questions or concerns, please don't hesitate to contact us.

Website Returns Policy

No refunds/exchanges after 28 days of delivery.

Damaged Items: When good are received in a faulty condition, the customer is entitled to a replacement product, or a full money refund, including postage and return postage.

Buyer Remorse: If you have changed your mind about an item you bought, you are entitled to an exchange, or a full money refund, excluding postage and return postage.

What to do: To initiate a refund or exchange, please email us on owls@theshopthatmustnotbenamed.co.uk It will help us process your return faster if you include your receipt number (you can find this on the paperwork attached to the front of your parcel, or in your order confirmation email) and a photograph of the item if it is faulty.

We will ask you to return the goods in their original condition with their original packaging and tags. We always recommend using a recorded delivery service and keeping proof of postage, as we cannot be held responsible if return items are lost in transit. For returning items under £40 in value, 2nd class post with a proof of postage will be fine. For items over £40, we recommend using a 2nd class Signed For service.

Please allow 14 days for returns to be processed.

We regret that due to hygiene regulations, unwanted earrings and confectionery cannot be returned.

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