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Covid19 Update: Our shop is now open again! We are following Public Health England guidelines for both staff and customers in store. For orders placed online it is still possible that there may be courier delays.

TERMS & CONDITIONS

GENERAL TERMS

This site is owned and operated by The Shop That Must Not Be Named. If you have any questions or comments with regard to our terms and conditions please contact us by email: owls@theshopthatmustnotbenamed.co.uk or phone: 01904 801562 (Monday-Friday, 10:00 to 17:00).

The following terms and conditions apply to the use of this website, and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.

The Shop That Must Not Be Named reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

These terms and conditions only cover The Shop That Must Not Be Named website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

THE CONTRACT BETWEEN US

Any contract for purchases made through the website will be with The Shop That Must Not Be Named. The Shop That Must Not Be Named must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received, The Shop That Must Not Be Named will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Acceptance of your order by The Shop That Must Not Be Named brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

The Shop That Must Not Be Named is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

PAYMENT DETAILS

The Shop That Must Not Be Named accepts payment by Paypal, SagePay, Visa, MasterCard, American Express, Switch, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any necessary currency conversion.

AVAILABILITY OF GOODS

If The Shop That Must Not Be Named has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible by email at the address given by you in your order form and any sum debited by The Shop That Must Not Be Named from your credit card will be re-credited to your account. The refund will be made as soon as possible within 30 days of your order. The Shop That Must Not Be Named will not be obliged to offer any additional compensation for disappointment suffered.

WHY YOU CAN FEEL SECURE SHOPPING WITH US

When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay, an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.

All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.

SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.

THIS WEBSITE

The Shop That Must Not Be Named own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on The Shop That Must Not Be Named website, we make no warranties, whether express or implied, in relation to its accuracy.

We make no warranty that The Shop That Must Not Be Named website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through The Shop That Must Not Be Named website.

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